Please be sure to confirm your shipping address when placing an order. If there is a mistake with your address while purchasing, please contact me as soon as possible to correct. I will not be responsible for incorrect mailing addresses.
Please know that I do everything possible to insure a safe delivery of your jewelry! I personally hand deliver every package directly to my local post office. Once the order is dropped off at the post office, the order is now your responsibility. While I rarely have had issues with the post office, delays can happen. Please contact USPS or your local post office if any issues should arise.
Tracking is included in basic shipping to some countries but not all. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
To properly care for your one-of-a-kind piece, take care while wearing as natural stones can be delicate. To prolong the life of your piece, I suggest you remove it before submerging it in water. It’s best to remove your jewelry before swimming, bathing, washing the dishes, etc. When not in use, store your piece in a cool dry place.
Metals like silver and brass naturally react to the environment and moisture over time and create patina. Sometimes metals can react to your body’s chemistry or environment.
HOW WILL MY JEWELRY ARRIVE?
Purchasing for a friend or loved one? My packaging is intentionally designed to look like a gift! I will happily write a short note for your personalized gift, simply leave me a note at checkout.
To avoid the need for refunds or exchanges, PLEASE read product listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to avoid confusion and make an informed purchase.
I am aware that because some items in collections tend to sell quickly, people are shopping in a rush, but this is why I include as much information as possible in my preview posts on Instagram (@dwccreative). I am always happy to answer questions via IG DM, comments, or email during the preview phase of a collection.
I do not allow returns or exchanges based on wrong size or buyer's remorse. All listings include detailed sizes and measurements.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please email me and we can discuss the best option.
WHAT’S MY SIZE?
You can also stop by any local jeweler and simply ask them to measure your finger. You also can bring a ring that you know fits well and have them measure it.
CAN I PUT A PIECE ON LAYAWAY OR ARRANGE MULTIPLE PAYMENTS?