Frequently Asked Questions & Policies
Please be sure to confirm your shipping address when placing an order. If there is a mistake with your address while purchasing, please contact me as soon as possible to correct.
Please know that I do everything possible to insure a safe delivery of your jewelry! I personally hand deliver every package directly to my local post office. Once the order is dropped off at the post office, the order is now your responsibility. While I rarely have had issues with the post office, delays can happen. Please contact USPS or your local post office if any issues should arise.
Tracking is included in basic shipping to some countries but not all. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
How will my jewelry arrive?
Purchasing to ship directly to a a friend or loved one? My packaging is intentionally designed to look like a gift! I will happily write a short note for your personalized gift, simply leave me a note at checkout.
A receipt is never included in any shipment unless requested. Please refer to your email confirmation or online account for a receipt.
If you are purchasing multiple items intended to be individually gifted, please make a note during checkout. Example - if you are purchasing multiple small stud earrings, they will arrive packaged together on one card and in one box, unless specified that you would like them individually packaged.
To avoid the need for refunds or exchanges, please read product listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to avoid confusion and make an informed purchase.
I am aware that some items in collections tend to sell quickly and people are shopping in a rush, so I am always happy to answer questions via Instagram DM (@dwccreative) or email (email@example.com) to help you prior to shop updates.
I do not allow returns or exchanges based on wrong size or buyer's remorse. All listings include detailed sizes and measurements.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please email me and we can discuss the best option.
What's my size?
You can also stop by any local jeweler and simply ask them to measure your finger. You also can bring a ring that you know fits well and have them measure it.
Can I put a piece on layaway or arrange multiple payments?
To properly care for your one-of-a-kind piece, take care while wearing as natural stones can be delicate. To prolong the life of your piece, I suggest you remove it before submerging it in water. It’s best to remove your jewelry before swimming, bathing, washing the dishes, etc. When not in use, store your piece in a cool dry place.
Metals like silver and brass naturally react to the environment and moisture over time and create patina. Sometimes metals can react to your body’s chemistry or environment.