FAQ / Policies
Please be sure to confirm your address when making an order. I will not be responsible for incorrect mailing addresses. All orders are shipped first class USPS or Priority Mail and a tracking number will be provided. I personally hand deliver every package to the post office. Once the order is dropped off at the post office, the order is now your responsibility. While I rarely have had issues with the post office, delays can happen. Please contact USPS or your local post office if any issues should arise.
I cannot be responsible for lost, stolen, or damaged packages. Please consider purchasing additional insurance for your package. Tracking is included in basic shipping to some countries but not all.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Any packages returned to sender by the post office, due to the customer not paying customs/taxes and/or providing the incorrect shipping address, will not receive a refund on shipping costs and is subject to a 20% restocking fee. The customer may pay for the item to be re-shipped to the correct address with additional shipping fee.
CAN I PUT A PIECE ON LAYAWAY OR ARRANGE MULTIPLE PAYMENTS?
Yes! I do accept payment plans on any item over $200. Simply send me a message under the “Contact Me” tab or email firstname.lastname@example.org to arrange a payment plan.
Metals like silver and brass naturally react to the environment and moisture over time and can create a beautiful patina. Sometimes metals can react to your body’s chemistry or environment in an undesirable way.
HOW WILL MY JEWELRY ARRIVE? DO YOU OFFER GIFT WRAPPING?
While I do not offer specific gift wrapping, know that my packaging is intentionally designed to look like a gift, complete with a jewelry box wrapped with a bow and tissue paper. I will happily write a short note for your personalized gift, simply leave me a note at checkout.